Terms & Conditions

Please take note of our Terms and Conditions of service, below.

Minimum Order Value

A minimum order value of R3000 or more is required for customers placing orders from outside South Africa, Botswana, Namibia, Lesotho or Swaziland.

Stock Levels

  • Our products are offered subject to availability. If for any reason we cannot complete an order, the “OUT OF STOCK” item or items will not be charged for.

Currency Exchange Rates

  • Invoices will be issued in South African Rand (ZAR).
  • The exchange rates included on this web site are included for information and convenience purposes only.

Prices are Ex-Warehouse

  • Prices are Ex-Warehouse, Pretoria, South Africa.
  • Prices are exclusive of VAT.
  • 15% VAT is only applicable to South African based customers and VAT will automatically be added to your order dependent on the shipping and billing locations you specify during checkout.
  • Shipping costs are for the customer’s account.
  • Leading international courier companies, including: – DHL, FedEx, TNT, UPS, are all represented in South Africa.

Refunds and Returns

  • Returns accepted for up to 7 days from receiving your order.
  • Items must be returned for inspection first before refund/ exchange.
  • Return courier/ postal fees for customer account.
  • Goods must be in original condition, defective items returned by agreement only.
  • Only item costs will be refunded – courier / postal costs will not be refunded as they are not recoverable.

Shipping

  • We courier orders with BobGo and their courier partners.
  • Customers can also choose to collect from our Centurion branch or arrange their own courier.
  • Unless specified, we always strive to charge the lowest price option for shipping.
  • Once the order has been booked for collection and customers request a change of delivery address, any additional costs will be charged for and will result in delays.
  • Orders couriered Monday to Friday only.
  • Tracking info is provided for Courier and customers are urged to track their orders on the courier website.
  • Kindly take note that there are two courier options that will be offered depending on your location, “Standard” and “Express”. “Express” – this option can take up to 3 working days to be delivered, “Standard” – this option can take up to 4-5 working days to be delivered.
  • Any orders placed after 11:00am will only be dispatched the following working day.
  • Customers outside South Africa, please note that due to the excessive costs of couriering orders overseas, we kindly request that you organize your own courier directly with us after placing your order.
  • We are happy to assist with tracking queries – please contact us for info.
Start Shopping